Refunds and Cancellation
We thank you and appreciate your purchase with us. Please read this policy, conditions, and process carefully as they will give you important information and guidelines about your rights and obligations as our user, concerning any purchase you make through us. The policy concerning the processing of the refund, shall be following the clauses as set forth:
When the users wish to cancel the services, the users may place a request for cancellation on the platform and additionally request a refund. We will undertake to process the refund in accordance with the preliminary investigation into the reasons for the refund. On the receipt of a refund request, we will undertake to duly understand the concerns of the users before we issue a refund for the payment made on a pro-rata basis.
Processing of Refund
All refunds shall be processed back to the source of the payment and upon a discrepancy on the same, we shall undertake to process the payment through bank transfer.
As a user, you have the right to cancel upon placing the request for the services. The company at its sole discretion may cancel any order(s):
- If it suspects a user has undertaken a fraudulent transaction, or
- or any reason outside the control of the company including causes of logistical difficulties If the company does not want to provide the user with services
- We maintain a negative list of all fraudulent transactions and non-complying users and reserve the right to deny access to such users at any time or cancel their request placed by them in future. Not with-standing this policy, any specific terms and conditions mentioned on the service page, and/or as agreed with a user before/during/after the transaction, will override the terms and conditions mentioned herein in case of a conflict.